Support Triage & Resolution Copilot

A working NetSuite + Cloudflare Workers + Claude integration that reads incoming support messages, resolves the simple ones itself, and escalates the rest into a properly-prioritized Case — with source code you deploy against your own account.

$299 one-time · source included

Buy the template → Watch it run

aiRouter.ts — live triage log

DEFLECTED “I can't reset my portal password” → self-serve reset link sent · 0.9s

ESCALATED “Invoice #8842 has the wrong tax amount, need this fixed today” → Case #4127 created · priority: high · 1.4s

DEFLECTED “How do I update the shipping address on file?” → instructions sent · 0.7s

ESCALATED “Order shipped to the wrong warehouse, customer is furious” → Case #4128 created · priority: high · 1.6s

4 messages · 2 deflected · 2 escalated

Customer message

chat widget or email

→

Claude decides

deflect or escalate

→

NetSuite

case created + prioritized

What's included

stack

NetSuite RESTlets + User Event script, Cloudflare Worker, Claude API

source

Full TypeScript source, no obfuscation — modify freely for your own use

setup guide

Step-by-step for the parts that can't be automated — TBA, RESTlet deployment, Worker config

video

Full build walkthrough, end to end

customization

One clearly-marked file for your own business context — plain language, no deep TypeScript needed

Who this is for

You run or build for a NetSuite-based support operation
You're comfortable with npm, TypeScript, and deploying a Cloudflare Worker — this is a developer/admin template, not a no-code install
You want a working starting point, not a blank page

Video walkthrough

Full build walkthrough — coming soon

Questions

Email support@cleansuite.io — we'll answer before you buy, not just after.

Buy the template →

Support Triage & Resolution Copilot

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